Frequently Asked Questions

Answers to the most common questions about Vimsy

Does Vimsy replace Youtube, Vimeo or Wistia?

As the digital landscape has matured, the uses for video have broadened. While you can upload videos to Vimsy directly and host them with us, there are still plenty of reasons to use a video hosting platform such as Vimeo, YouTube or Wistia; and Vimsy works with all three of these.

If you're looking for a no-hassle option for adding your videos to Vimsy, take a look at our native video hosting option. However, if you need to use your videos on other websites, or enjoy platform specific features such as YouTube's social functions, or Wistia's integrations with high-end marketing software, you'll want to stick with those services instead.

See also: Youtube FAQ

 


 

Does Vimsy store a copy of my videos?

Vimsy only stores a copy of your videos if you use our native video hosting service. If you host your videos on YouTube, Vimeo or Wistia, your videos will remain there. If you delete your videos from Youtube, Vimeo or Wistia they will no longer be available on Vimsy.

If you don't host your videos with us, Vimsy only stores images, text and any downloadable document resources that you associate with your video content through Vimsy. You can read a complete overview about the data that Vimsy stores in our Privacy Policy.

 


 

How are payments taken through Vimsy?

Payments are handled securely by Stripe, a trusted payments platform for online web applications. Stripe is fully PCI compliant and payments are secured through HTTPS encryption. Please note that we (Vimsy) will never ask you for your credit or debit card, or bank details, via phone or email. Be diligent for phishing attempts and scams.

 


 

How do people access my Vimsy Channel?

When your Vimsy channel is created you will be provided with a Vimsy channel URL. This will be in the format of 'yourchannel.vimsy.co'. Vimsy also has support for custom web domains, which is a feature available with Vimsy Extra or Premium, allowing you to set up your channel with a third party domain name.

Find out how


 

Do you offer a self-hosted version?

No. We've seen other companies take this approach and we feel that it results in a lot of pain for both the users of the software and the software developers. Self-hosted software requires regular updates, maintenance and support. Instead, we've built Vimsy to be flexible, and customisable, without having to install any software on anybody else's servers.

Because Vimsy is hosted by us, you can guarantee that you're using the latest, most up to date, secure and feature-rich version of Vimsy available. If you have specific needs that need catering for please take a look at our business services.



 

If only Vimsy had [feature] it would be perfect...

Subject to several conditions, we may be able to offer the development of new features and layouts at commercial rates. As Vimsy is built on a robust, reliable and well tested platform, we're keen to help you take advantage of Vimsy's benefits without compromising on your requirements. 

In addition, we can also help with time consuming tasks such as data migration from existing content management systems. We may charge for these services.

Find out more about our business services

Still got questions?

Contact our team for help and advice - we'll try our best to answer any questions you have

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